Precision Parts Must Perform — And So Should Suppliers: Rahco Responds, Reformulates to Drive Winning Quality
When a critical component within an assembled irrigation spray system wasn’t performing, this global OEM went searching for a real solution and did not want to wait for an answer. Our material science experts and engineers responded quickly — very quickly — with not only a solution but provided the customer with a better understanding around why the part was wearing out prematurely.
Rahco’s ability to quickly reformulate an FKM (Fluoroelastomer Viton®) material to dramatically improve its tensile strength, abrasion and chemical resistance delivered a knock-out blow to the major quality issue our new customer had and should not have tolerated.
The customer shared their experience, stating: “Rahco’s material expertise and problem-solving capabilities are incredible. They gave us more information in the first 20 minutes of their involvement than we received from our other supplier in the past five years — we’ll be sourcing more parts with you.”